Information
Below you will find information on how to place an order, shipping rates, policies, and other information. If you have any questions, please email us at manager@thespacestore.com.
About Countdown Creations
Countdown Creations is a member of The Space Store Network. Selling printed space-themed T-shirts and quality embroidered mission apparel, we opened our online store (www.countdowncreations.com) in 1997, before “e-commerce” was even a common term. Since those early days, Countdown Creations has expanded its product line to include toys, educational products, books, DVDs, and rare memorabilia, becoming the leading online retailer of space merchandise.
Many astronauts and members of the NASA team among our best customers. Countdown Creations is a proud partner of collectSPACE, the leading source for space memorabilia.
Don't just take our word for it. Check out what our customers have to say about us... |
The Space Store Network is proud to be an Accredited Business Member of the Better Business Bureau. As an Accredited Business Member, The Space Store meets the highest standards of The Better Business Bureau. |
I have just received my STS 107 Memorial T-shirt -
thank you very much. It is excellent. I live in New Zealand,
so I was expecting it to take 2-3 weeks to ship, but for it to
arrive in under a week is outstanding. My thanks for your
speedy processing of my order - it is a credit to your
organisation. Keep up the good work! (Simon M.)
I wanted to let you know that the spacesuit arrived
today. My son is very impressed that it came all the way from
America (shown him on the globe) and he is delighted with it.
Thanks again for you prompt attention and dispatch of my
order. Your company has made one little boy on the other side
of the world very happy. (Chris H.)
I recently ordered the John Glenn 40th anniversary
jacket and was more than just impressed. The jacket is of such
high quality for the price, I felt as I had pulled one over on
someone. This warm jacket fits like a glove and the detail is
awesome. I have already received many compliments wearing your
coat in just two short weeks. The workmanship and details are
top notch. (Wade I.)
I wanted to say thanks for your company's extra
effort you put into getting my daughter's NASA shirt to her on
her birthday... This is above and beyond what I
expected. Thank you very much. I will
definitely put your company in the front of line when it comes
to ordering NASA items. (Robert G.)
OUTSTANDING STUFF! I just opened my Christmas present.
It was an embroidered STS-95 polo shirt and an embroidered EVA
sweatshirt. Wow, this stuff is nice... I've bought
space-apparel in the past, but never anything like this. Big
Ups! to COUNTDOWN CREATIONS. There will definitely be return
business from me. (Lance V.) |
How to Order
Online: We recommend that you submit your order using our online shopping cart system. It is convenient, safe, and secure.
Telephone: You may call us 9:00 AM - 10:00 PM, Mountain Time, Monday - Friday or Saturday 8:00 AM to 1:00 PM to place your order. Our phone numbers are listed below ...
Toll Free: (877) 698-0704
International: +1 303 770-0704
(Please note that we do not ship out orders on Saturday.)
Fax: You may fax us your order at (303) 770-0696.
Mail: You may mail us your order at ...
Countdown Creations
7302 S. Alton Way, Suite D
Centennial, Colorado 80112 |
Payment Methods
We accept Visa, MasterCard, American Express, and Discover Card. We also accept personal checks and money orders. For overseas orders not using a credit card, you must mail us an international money order paid in US dollars. Before mailing us a check or money order, we recommend that you contact first to make sure that you have included the proper amount for shipping or sales tax (if applicable). |
Sales Tax
Sales tax is required for orders shipped to Colorado addresses. This tax is automatically added to your total when you check out. |
Order Turnaround
Items that are in stock usually ship out the next business day. Most of our products are kept in stock. Some items are not kept in stock and require more time before shipping. Availability information is included in our catalog for each item in the product description. For overseas orders, please allow 3 - 4 weeks.
If you have a deadline or any special requirements as to when you need to receive your order or have any questions as to whether your order is in stock, please call or email us at manager@thespacestore.com. |
Shipping and Handling
| Total Items Purchased |
3-7 Business Days |
Rush Delivery |
| 0.00 to 9.99 |
4.50 |
Continental USA Only
Rush Shipping Fees
3-Day: $20.00
for orders over $100.00: $25.00
2-Day: $25.00
for orders over $75.00: $30.00
1-Day:
for orders up to $74.99: $35.00
for orders $75.00 to $149.99: $40.00
for orders $150.00+: $45.00
only count business days
Monday through Friday
DO NOT COUNT SATURDAY OR
SUNDAY FOR RUSH DELIVERIES |
| 10.00 to 19.99 |
5.95 |
| 20.00 to 29.99 |
6.95 |
| 30.00 to 49.99 |
7.95 |
| 50.00 to 74.99 |
8.95 |
| 75.00 to 99.99 |
9.95 |
| 100.00 to 149.99 |
11.95 |
| 150.00 to 199.99 |
13.95 |
| 200.00 to 249.99 |
15.95 |
| 250.00 to 299.99 |
17.95 |
| 300.00 to 349.99 |
19.95 |
| 350.00 to 399.99 |
22.95 |
| 400.00 and over |
24.95 |
| |
International Orders |
| Total Items Purchased |
Shipping Charges |
|
| 0.00 to 14.99 |
12.95 |
|
| 15.00 to 19.99 |
15.95 |
|
| 20.00 to 29.99 |
18.95 |
|
| 30.00 to 44.99 |
24.95 |
|
| 45.00 to 59.99 |
29.95 |
|
| 60.00 to 74.99 |
39.95 |
|
| 75.00 to 99.99 |
44.95 |
|
| 100.00 to 149.99 |
49.95 |
|
| 150.00 to 199.99 |
64.95 |
|
| 200.00 to 299.00 |
79.95 |
|
| 300.00 to 399.99 |
89.95 |
|
| 400.00 and up |
99.95 |
|
|
Return Policy
Standard Catalog Orders
If for any reason you are not satisfied with your purchase, you
may return it in its original condition within 30-days after
delivery for an exchange or refund, less shipping. For a return to
be accepted, the item must be in new unused condition, contained in
its complete original packaging, and in its original condition.
Items that have had plastic wrappings removed or have torn packaging
will not be accepted, unless there is a manufacturing defect.
Shipping charges are refunded only if the return is due to our
error. In addition, prepaid return shipping labels are provided only
if the return is due to our error. For all other returns, the
customer is responsible for return shipping.
If we make a mistake in shipping your order, we will be glad to
send you a replacement along with a return shipping label free of
charge. Returns made by return label must be received by our office
within 15 days of replacement delivery. If we do not receive your
return within 15 days, you will be charged for the replacement item
and return label.
Custom Orders
We do not provide refunds or exchanges for custom orders.
Incorrect or defective merchandise will be replaced. (Note: Examples
of custom orders are bulk discounted purchases or any special requests for
items, styles, colors, or sizes not in our on-line catalog.)
Claims must be forwarded within 30 days after receipt of
shipment.
For all returns,
please call or email us at manager@thespacestore.com to receive a return
authorization. |
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